Terms of service

Terms of Service

By placing an order with Hey Paloma, you agree to the following terms. Please read them carefully before purchasing.

About Us

Hey Paloma is an independent brand operated as a sole trader, based in the United Kingdom. For any enquiries, contact us at hello@heypaloma.com

Orders & Payment

By completing a purchase, you confirm that the information you have provided is accurate and that you are authorised to use the payment method submitted. We reserve the right to cancel or refuse any order at our discretion.

Prices are listed in the currency shown at checkout and are subject to change without notice. We are not VAT registered and no VAT is charged.

Shipping & Delivery

Orders are dispatched in accordance with our Shipping Policy. While we do our best to meet estimated delivery times, these are not guaranteed. Hey Paloma is not liable for delays caused by couriers, customs, or circumstances outside our control.

Returns & Refunds

Returns and refunds are handled in accordance with our Returns & Refunds Policy. We do not accept returns for change of mind.

Intellectual Property

All content on this website — including images, copy, branding, and design — is the property of Hey Paloma. It may not be reproduced or used without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Hey Paloma is not liable for any indirect or consequential loss arising from the use of our products or website.

Governing Law

These terms are governed by the laws of England and Wales.