Shipping policy

General Shipping Info

At Hey Paloma, we want you to love your purchase as much as we've loved creating it. Please take a moment to read through our shipping, payment, and returns terms below. If you have any questions, just reach out to hello@heypaloma.com

Shipping

Domestic (UK) We work with trusted courier partners to deliver your order safely and promptly. Domestic shipping times are typically 1–5 business days, depending on your location.

International We use DHL Express for all international orders. If you experience any issues at checkout, please contact us at hello@heypaloma.com and we'll assist you directly.

International shipping times vary between 3–15 business days depending on your destination. All international prices exclude local customs duties and taxes — these are determined by your country's import regulations and are the customer's responsibility.

A Note From Us

Hey Paloma pieces are crafted in limited quantities and designed to last. Thank you for choosing quality over quantity.