Shipping & Payment Terms

General Shipping Info

At Hey Paloma, we want you to love your purchase as much as we’ve loved creating it. Please take a moment to read through our shipping, payment, and cancellation terms below.
If you have any questions, we’re always happy to help — just reach out to hello@heypaloma.com

Payments

We accept secure payments through Shop Pay, credit and debit cards, and Apple Pay / Google Pay.

Shipping

Domestic (Australia)

We work with trusted courier partners to deliver your order safely and quickly.
Domestic shipping times are typically 1–5 business days, depending on your location.

nternational

We use DHL Express for all international orders.
If you experience any issues at checkout (for example, if your country isn’t listed), please contact us at hello@heypaloma.com and we’ll assist you directly.

International shipping times vary between 3–15 business days, depending on your destination.
All international prices exclude local customs duties and taxes — these are determined by your country’s import regulations and are the customer’s responsibility.

Cancellations & Returns

As our products are made and packed in small batches with care, we do not offer refunds for change of mind or unexpected delays in delivery.

Sustainability Promise

Hey Paloma pieces are crafted in limited quantities and designed to last.
We take pride in operating consciously and avoiding overproduction — thank you for supporting sustainable, slow-made products.